There's much to see here. So, take your time, look around, and learn all there is to know about Helping Hands Pet Care. We uphold our polices and procedures to ensure you get the best pet sitting and pet care offered to East Nashville and surrounding communities.
Reservations are made to plan pet sitter availability to clients, and we turn down other clients to meet the needs of your pets. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled including travel time. Clients will not have to pay for scheduled Special Services not preformed.
There is an additional $5 fee added to each visit on holidays, that goes directly to your sitter.
Holidays are : New Years Eve, New Years Day, Easter Day, Memorial Day Weekend, July 3rd - July 5th, Labor Day Weekend, The day before Thanksgiving, Thanksgiving Day, The day after Thanksgiving, Christmas Eve, Christmas Day & December 26th
For each additional pet a $1-$5 fee is added per visit, depending on the extra care needed for your pets.
Any services requested with less than 24 hours notice will have an additional $5 fee added to them.
Helping Hands Pet Care requires 2 copies of your keys. 1 for your primary sitter, and 1 for your back up sitter. Our key handling policy states that Helping Hands Pet Care will retain possession of your keys, secured in a locked location, until your next scheduled services. They will then be given to your assigned sitters, until services are completed. If you wish to have your keys returned after services are completed, please contact Jess to make arrangements.
We recommend as much advance notice as possible, especially around holidays, to ensure we can provide the proper care for all of our clients. We have limited availability and only take on a certain number of appointments, to provide the highest level of care to your pets. We require a minimum of 72 hours notice for all services that are not an emergency.
We will send you an update at every visit, including a picture and a brief description of how our visit went. So you can rest assured your pets were cared for, and all is in order at your home.
We've got you covered! For every service, you are scheduled a primary sitter AND an emergency back up sitter.
No problem! If we feel your pet needs additional visits, or to have their visits extended, we will notify you and do everything we can to make your pet more comfortable. Additional care will be invoiced to you when you return.
With our online scheduling and information system you can view your appointments online, check to see which sitter is covering, and ensure your visits are scheduled to meet the level of care your pet needs. You will also receive a confirmation email.
You have 24/7 access to your online profile. You may update it at any time. If your pet needs medication at a time we don't have a visit scheduled, we can add a medication visit to your appointment.
Absolutely! While tips are not required, your sitter will appreciate it. If you would like to leave a tip for your pet sitter you can leave cash, along with payment and a note letting your sitter know it is a tip for them. Or you can add a tip to your payment and Jess will make sure it goes directly to your sitter.
Of course! Just let us know what needs to be watered and how often, we are happy to help. Please keep in mind the care of your plants will cut into our quality time with your pets. If you have a large number of plants we can schedule you for an extended visit to make sure your pets and plants receive all the care they need.
Helping Hands Pet Care is a professional pet care company. We are licensed, insured, bonded, and have more than just pet CPR training. Will your friend, neighbor, co worker or someone else know exactly what to do in the case of an emergency when time is critical? We have accredited training to handle emergencies, and your pets well being is important to us. We treat your pets like family. We are members of professional pet sitting organizations and uphold a high quality of care and attention. We are also BBB accredited with an A+ rating.
Helping Hands Pet Care has been providing professional, reliable, quality, in home pet sitting to East Nashville and surrounding communities since 2005. Our policies and procedures are in place to ensure we can provide you, your pets, and your home with the highest level of care.